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Frequently Asked Questions

Registration
How do I register for this site?
From the registration page, just complete the form making sure you fill in the fields marked with a red asterisk. Enter the numerical verification code and submit the completed form to us.

A confirmation email will be sent to your registered email address, and once you have clicked on the activation link within the email, your registration will be complete.
Where is my confirmation email?
Don't worry, we won't forget about you. The confirmation email may well be found in your spam or junk folder right now. If you are still having difficulties finding it, we can help you out. Send an email to confirm@Jamza.com from the email address which you registered with. For your privacy and security we will not confirm your account unless you send us this email from your registered email address. Please write your registered email address in the subject line of your email, and the word "confirm".

I've clicked the activation link but my account is still inactive?
If you have followed the instructions and your activation code is not working, please send an email to confirm@Jamza.com from the email address which you registered with. For your privacy and security we will not confirm your account unless you send us this email from your registered email address. Please write your registered email address in the subject line of your email, and the word "confirm".

Login and Password Problems
I've forgotten my password?
Navigate to the "forgotten password" page and follow the instructions on screen to retrieve your password.

How do I change my password?
Visit your "My Profile" page and select the "Update Password" option on the menu. You will need to enter your old password to change it to a new password. Alternatively, [click here], you will need to be logged in.

When I attempt to log in, the page just refreshes. How do I log in?
In order to use the Jamza website, you must enable cookies on your browser. Please see below for instructions on how to do this with your browser type:
  1. For Internet Explorer, go to the Tools menu and select Options. Click on the "privacy" tab and alter your privacy settings to allow cookies.
  2. For Firefox, visit the preferences/options page and click on the "privacy" tab. In the cookies section, select "Allow sites to set cookies."
  3. For Safari, click "safari" on the top tab, scroll down to "preferences" and find the "security" tab. Then click either, "Always Accept Cookies" or "only from sites you navigate to."
When you have enabled cookies, restart your browser and try logging in again. If you have firewall or spyware protection software, you may need to configure these to allow Jamza cookies. Please refer to your software manual for instructions on how to configure your software.

Profiles
Where can I change my account details?
Your account details are changeable under "My Profile", "Update Account Info". Alternatively, [click here], you will need to be logged in.

Where can I update my "Other Info"?
Your other information includes a little space to enter some blurb "About Me" and other interests. This can be accessed and updated via the "Update Other Info" menu item under "My Profile". Alternatively, [click here], you will need to be logged in.

Where are signatures used on Jamza?
Signatures are used extensively throughout the Jamza service. A signature provides you with the ability to sign off your forum posts, comments and other information you post onto the Jamza site. It allows each member to customise their identity.

What is an avatar?
An avatar is a display image which is used to identify a member. There are many ready made avatars to choose from, or you can upload your own images to use as your avatar. All avatar images are perfectly square, therefore if you upload a non-square image, it will be stretch accordingly.

Your Top 10 Lists
Where can I see my Top 10 lists?
You can view the Top 10 lists you have entered by visiting the "Your Lists" menu item under "My Profile". Alternatively, [click here], you will need to be logged in.

Can I show my list only to my friends?
YES, each list has the ability to be PRIVATE. This means that it will only be displayed to members who are also in your Friends Network. All other members will not see your Top 10 list, and will not be able to post about it.

When you create a new list, after you have chosen your list topic, you will see a check box beneath your list items called "Keep Private?". Tick this box to make your list private.

You may also update your privacy settings at a later date. Simply visit the "Your Lists" page and switch a list between YES/NO under the private column.


Do I need to complete 10 entries for each list?
No, when you create a new Top 10 list, you do not have to complete all 10 entries. You can add and amend your list over time as it changes. No doubt your opinion will change when people make new suggestions or highlight a particularly strong argument why an item should or shouldn't be on your list.

I want to create a new list topic, where can I do this?
All members can create new list topics via the "Create a New Topic" menu item in "My Profile". Alternatively, [click here], you will need to be logged in. In order to create a new topic, you must first earn Jamjars. It takes one Jamjar to create each new topic.

I want to change my list ordering, how do I do it?
You have the ability to re-order your list when you select the "Update a List" option from the "My Profile" menu. Click on the blue arrow and you will enter into list editing mode.

Select the button at the bottom to enter into the page which allows you to modify the order of your items.

Use the red and green arrows to moves items up and down your list.

Can I display my list on another website?
Yes, you can grab the code for the Jamza Minibox to display your list on another website. The code is placed on each list page. Visit your list page for the code.

What do I do about offensive comments on my lists?
Each owner of a list has the ability to flag their own forum comments for review. All flagged comments will be reviewed by an administrator and any comment which contravenes our posting guidelines will be removed from your list forum.

Your Z-List
What is a Z-list?
Where you have favorites, you will also have those things you dislike the most. Your z-list is the place where you can list all the things you don't like.

These can be items, objects, places, people, thoughts, brands, etc.


How do I add to my Z-list?
You can add to your z-list from 2 different ways:
  1. From "My Profile" you can enter the "My Z-List" menu item. Here you can enter items into the text box and hit add to add them to your z-list.
  2. From you public profile page, your z-list appears at the bottom and you can add individual items to this list here by entering the new item into the input box.

How do I remove items from my Z-list?
Both on the public profile view and under "My Z-list", you can remove z-list items by clicking on the [x] next to each item.

Photo Albums and Photos
How do I create a photo album?
Select the "Add a Photo Album" option in the "My Profile" section. Alternatively, [click here], you will need to be logged in.

How do I add photos?
Photos can only be added to a photo album, so you must first create a photo album in order to add photos. Each album can contain only 10 photos as the purpose of this is to highlight the fact that you are listing your Top 10 photos of a particular description.

Can I have less than ten photos in each photo album?
Yes, you can add or change photos in your photo albums at anytime under "My Profile", "Update a Photo Album"

Can I show my photo album only to my friends?
YES, each photo album has the ability to be PRIVATE. This means that it will only be displayed to members who are also in your Friends Network. All other members will not see the photos in your photo album, and will not be able to post about them.

When you create a new photo album you will see a check box beneath your Album Description called "Private?". Tick this box to make your list private.

You may also update your privacy settings at a later date. Simply visit the "Update a Photo Album" page and click on the symbol.


Why is my photo unapproved?
Your photo is unapproved because it contravenes our guidelines for posting photos. Guidelines are posted on all pages where photo uploads can be made. For full Terms of Use, [click here]

My photo didn't upload properly.
There could be many reason why your photo did not upload properly. In most cases, the problem is caused by Internet bandwidth, or lack thereof. When you upload a photo, as long as it does not exceed the maximum allowed size, in which case you will be noted, you must wait for the page to complete loading and move onto the success page to ensure that your photos are fully uploaded. The faster your Internet connection speed, the quicker your uploads will take. If you are using a connection which breaks whilst you are uploading your photos, you may need to visit again and upload your photos again.

How do I delete a photo album?
Photo albums can be completely removed from the Jamza website by clicking on the red cross under "Update a Photo Album"

How do I delete a photo?
Individual photos can be deleted by entering into the Photo Album editing mode, and clicking on the [delete photo] by each photo item.

How do I change to order of my photo album?
The order of your photos within an album can be changed by entering into the Photo Album editing page and using the red and green arrows to move photos up and down your list.

What is a photo tag?
A photo tag is a word or phrase which you deem should be associated with your photo. These tags enable your photos to more accurately appear when another member searches for something similar to it. Tags are also use to categorize and place photos more accurately within the Jamzasphere so that it can be more easily accessed.

How do I add photo tags?
You must visit the photo page for each of your photos to add photo tags.

How do I delete photo tags?
Photo tags can be removed from individual photos by clicking on the red [x] next to each tag in your photo page.

My photo tags disappeared, what happened?
When you change your photo, your photo tags will automatically clear and you will need to enter new ones.

What do I do about offensive comments on my photos?
Each owner of a photo album has the ability to flag their own forum comments for review. All flagged comments will be reviewed by an administrator and any comment which contravenes our posting guidelines will be removed from your photo album forum.

Bubbles
What is a bubble?
A bubble is a sphere of information based around a particular point of interest.

Can I create a bubble?
Yes, all members have the ability to create their own bubbles.

How do I create a bubble?
You can create your own bubbles via the "My Bubbles", "New Bubble" menu item. Complete the form details and your bubble will be created.

How do I join a bubble?
You can join any bubble simply by visiting the homepage of that bubble and clicking on the "Join Bubble" button underneath the bubble details.

What is tagging a list to a bubble?
Each bubble member has the ability to tag one of their Top 10 lists to a bubble. Tagging a list simply links your list to a bubble, giving bubble members further information about the bubble topic, or providing additional debate material!

What is tagging a photo to a bubble?
Each bubble member may also tag any of their own photos to a bubble. This simply means you are indicating your photo is relevant to the bubble topic.

What can I do about offensive posts?
Each member of a bubble has the ability to flag up forum comments for abuse review. All flagged comments can be checked and moderate by the bubble moderators.

How do I comment on the bubble forum?
To comment on a bubble forum you must be a member of that bubble. Simply visit the "Bubble Forum" and post via the "Post Comment" button.

How do I reply to a bubble forum post?
In the bubble forum, simply click on the "Post Reply" button and you will be able to enter your reply. You must be a member of the bubble to post a reply.

I'm the bubble owner, can I allow other members to help me moderate the bubble?
Yes, it is encouraged that members invite moderators to help manage and grow their bubble. Click on the "Invite Moderators" button on the bubble menu and you will see a list of members which can be invited to moderate.

I'm the bubble owner, can I stop the bubble being displayed to all members?
Yes, there is a button to switch the bubble from being public to being private. "Switch to Public/Private" button is located on the bubble menu at the bottom. A private bubble can only be viewed by approved bubble members.

Can I add a blog to the bubble?
Yes, but you must be a moderator to be able to add a new blog entry to the bubble. The "Add Bubble Blog" button is located under "Moderator Tools" on the bubble menu.

What can I do as a moderator?
As a moderator of a bubble you can add a bubble blog, approve new members, approve list tags, approve photo tags and check forum post flags.

I'm a moderator, how do I approve list tags?
You approve list tags by clicking on the "Approve List Tags" button under "Moderator Tools". Here you will see a list of submitted list tags and you can choose to approve or decline the tags.

I'm a moderator, how do I approve photo tags?
You approve photo tags by clicking on the "Approve Photo Tags" button under "Moderator Tools". Here you will see a list of submitted photo tags and you can choose to approve or decline the tags.

I'm a moderator, how do I approve new members?
You approve new members by clicking on the "Approve Members" button under "Moderator Tools". Here you will see a list of member applications and you can choose to accept or decline these new members.

I'm a moderator or bubble owner, how do I add a blog to the bubble?
You can add a blog via 2 ways,
  1. Via the "Add Bubble Blog" option on the bubble menu from a bubble homepage.
  2. Via the "My Bubbles" screen where you can add a bubble blog from the bubble menu.

How do I check the post flags?
As a moderator, you'll have the menu item "Check Post Flags" on your bubble menu. Click this menu option and you will see all the posts that have been flagged up for review. From here you can choose to remove any posts you deem are offensive, or you can choose to clear the flag if you think the post is ok.

Your Noticeboard
What is your noticeboard?
Your noticeboard is a place where you can post bulletin messages which are displayed on your member information page. You can use this to post mass invites, or just give a daily update on something.

How long do notices stay for?
Notices remain active for 60 days after which they are automatically removed.

Who can read my notices?
Notices are visible to all members.

Conscious Streams
What is a conscious stream?
Your conscious stream is an XML based RSS feed of all your contributions to the Jamzasphere. This stream can be displayed on any RSS readers on the market or it can be re-published onto other websites which accept external XML feeds. For example you can create RSS feeds in MyYahoo! and display them on your MyYahoo homepage. Other sites will have similar functions available to their members.

How can I display my conscious stream on another website?
On each members homepage you will see a box underneath the member details where you can "Grab" their conscious stream. This is simply a link to the RSS file. Take the URL of this link and input it into external modules on other websites which accept feed data like this.

Can I switch the conscious stream off?
At present time, it is not possible to switch this functionality off.

Jamza Minibox Display
What is a Jamza Minibox?
A Jamza Minibox is a small display box which allows you to display your Top 10 list on another website.

How do I display the Minibox on another website?
On each Top 10 list page, you'll find a box which is titled "Display This List".

Click on and you will copy the code inside the box above it. Use this code and paste it into any HTML webpage where you would like this box displayed.

What does a Minibox look like?
This is an example of a Minibox:

Can I configure the width and height of the display box?
Yes, the code which you copy has 2 controls where you can change the height and width of the box. The 2 controls are jpheight and jpwidth. Feel free to change their values to something which will match into your website design.

Will people viewing the box be able to change it's contents?
No, the contents of the Minibox are no changeable.

Search
How do I search for another member?
Enter the "Members" menu on the top menu bar and enter a search key into the search box.

How do I search for lists, photos and bubbles?
Use the search box on the top black bar to search for an item on the Jamza website. Enter your search key and hit GO.

Friends Network
How do I add a friend?
As a member you will see opportunities to add a member as a friend whenever you see the button "Add to Friends". Click on this and complete the invitation form to invite that member.

What happens when I block a member?
When you block a member, the blocked member will be prevented from contacting you via the internal messaging system.

How do I block a member?
As a member you will see opportunities to block a member whenever you see the button "Block User". Click on this and complete the form to block that member.

How do I forward a profile to a friend?
Whenever you see the button "Forward to Friend", you can forward that member profile to a friend in your Friend Network.

How do I accept or decline a friend invitation?
Whenever you log into your Jamza account, you can check the status of new friend invitations on your "My Profile" page. The latest friend invitations will be shown here, with an extended list available to view.

How do I ask a friend to become a Jamza member?
If you wish to tell a friend who is not already a member, about Jamza, you can use the "Refer a Friend" button on the "My Profile" page. This will end them an email about Jamza. There are other opportunities to alert a friend when you create a new list, photo album or bubble.

Can I see which friends I have referred?
Yes. Remember you get reward points for referring a friend. A status check on your referrals can be found under "My Referrals" on the "My Profile" page.

How do I send a message to my friends?
In the Jamza internal messaging system you can "Send a Message" via the "My Profile" page, or whenever you see the button "Send Message" on other pages.

Messages
How do I send a message?
In the Jamza internal messaging system you can "Send a Message" via the "My Profile" page, or whenever you see the button "Send Message" on other pages.

Can I send a message to all my friends at the same time?
No, through research we have found that this creates more spam messages than legitimate ones. We recommend members to use the Noticeboard feature to publish broadcast messages.

Why can't I message a member?
It is likely that the member you are trying to message, has added you to their block list.

How do I retrieve trashed messages?
Messages deleted from your Inbox or Outbox will remain in the Trashbox for 45 days. In this time you can retrieve trashed messages by clicking on the icon.

I sent a message why doesn't it appear in my outbox?
When you send a message you have the option to "Save a Copy". This will create a copy of your sent message and place it into your outbox. Without checking this option when you create a new message, you will not create a copy.

Is it possible to retrieve a message which has gone past the 45 day trash limit?
No. Trashed messages are fully removed from the system to reduce overhead thereby creating a more efficient system for you to use.

Notifications
How do I change the way Jamza notifies me?
Your notification settings are located under "My Profile", "Update Notifications".

What notification settings can I set?
Jamza has 5 different settings for notifications and these are all configurable by the user. These are:
  1. Receive emails about postings.
    Jamza will notify you when another member makes a comment on any of your lists or photos.
  2. Receive emails about your bubbles.
    Jamza will notify you when another member posts on any of your bubbles, tags a list or tags a photo to any of your bubbles.
  3. Receive emails from the Jamza messaging system.
    Jamza will notify you when you receive a message on the internal messaging system.
  4. Receive emails about your friend network.
    Jamza will notify you when another member sends you a friend invitation.
  5. Receive emails from Jamza.
    From time to time, Jamza will email you regarding updates to the service, maintenance, or other Jamza news.

I'm getting rogue emails from Jamza, what can I do?
If you are getting emails which you consider to be rogue, either they are requesting your login details, or they seem to come from the system, then please contact us immediately. There are many spammers on the Internet who may try to take advantage of your account. Never give away any password or account details, Jamza will NEVER request these details from you.

My Rewards
How do you earn Reward points?
There are many ways to collect reward points on the Jamza website. Ultimately, the more active you are on the site, the more points you will earn. Points are earned for the following actions: Joining Jamza, uploading a custom avatar, creating a Top 10 list, create a Top 10 photo album, creating a bubble, referring a friend and many more.

What can Reward points be redeemed for?
At the moment, reward points are not associated with any scheme where you can redeem gifts for points. In the future as the site grows we plan to put in place a gift reward scheme, or even a partnership with leading loyalty schemes so that your participation in the Jamzasphere will be rewarded accordingly.

Can I swap reward points for cash?
No. Reward points have no monetary value.

Where can I see my rewards statement?
Your rewards statement is viewable under "My Profile", "My Rewards". Here you will see a complete list of where you have earned your reward points.

What are Jamjars?
Jamjars are the awards you get for being an active member of the Jamza community. You'll receive one Jamjar for every 25 reward points you accumulate. Once you have Jamjars, you'll be able to create new list topics underneath your profile.

Other Questions
My question hasn't been answered, please help.
If you haven't found the answer in this FAQ, please [contact us] and we will help you solve your conundrum.